These Terms of Service ("Terms") govern your access to and use of the TopUpro platform, websites, and related services (collectively, the "Service"), provided by ITEMAP s.r.o. ("ITEMAP", "we", "us"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
TopUpro is a multi-tenant SaaS platform that lets service professionals sell and account for prepaid hours: hour packages, top-ups, client approvals, an immutable hour ledger, invoices and a branded client portal.
2. Accounts & workspaces
You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity in your workspace and for the actions of users you invite. Each provider workspace is isolated and access is enforced by row-level security.
3. Subscriptions, billing & trials
Paid plans renew automatically at the end of each billing cycle until canceled. Prices are shown in EUR unless stated otherwise and exclude applicable taxes. Payments are processed by Stripe. If a payment fails, we may suspend premium features until the subscription is restored. Vouchers and discounts apply only to the plan and duration stated at redemption.
4. Cancellation & refunds
You may cancel a subscription at any time from the Billing page. The cancellation takes effect at the end of the current billing period and the workspace remains accessible in read-only mode where applicable. Except where required by law, fees already paid are non-refundable.
5. Acceptable use
You may not use the Service to violate any law, infringe third-party rights, transmit malware, attempt to bypass tenant isolation, scrape the platform, or resell access without our written consent.
6. Customer data & ledger integrity
You retain all rights to data you submit to the Service ("Customer Data"). You grant ITEMAP a limited license to host, process and display Customer Data solely to operate the Service. Hour ledger entries are designed to be immutable; corrections are made through new offsetting entries rather than edits, to preserve audit integrity.
7. Intellectual property
The Service, including the TopUpro brand, logos, design system and software, is owned by ITEMAP s.r.o. and protected by intellectual property laws. No rights are granted except as expressly set out here.
8. Third-party services
The Service relies on third parties such as Stripe (payments) and our cloud infrastructure provider. Their terms and privacy policies apply to the parts of the Service they power.
9. Warranty disclaimer
The Service is provided "as is" and "as available". To the maximum extent permitted by law, ITEMAP disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, ITEMAP's aggregate liability arising out of or related to the Service will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim. ITEMAP will not be liable for indirect, incidental, special, consequential or punitive damages.
11. Termination
We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to other customers or to ITEMAP. You may terminate at any time by deleting your workspace.
12. Governing law
These Terms are governed by the laws of the Slovak Republic. Disputes will be resolved by the competent courts of the Slovak Republic, without prejudice to mandatory consumer protection rules.
13. Changes
We may update these Terms from time to time. Material changes will be announced in-app or by email. Continued use of the Service after the effective date constitutes acceptance.
14. Contact
ITEMAP s.r.o. — questions about these Terms can be sent to topupro@itemap.com.